City of Cape Town

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.

CORPORATE SERVICES • INFORMATION SYSTEMS AND TECHNOLOGY

TECHNICIAN

BASIC SALARY: R369 348 PER ANNUM REF NO: CS 41/21 • TMC BUILDING GOODWOOD 

Requirements:

  • National Diploma or equivalent technical certification
  • A minimum of A+, N+ and MCP Certificate or higher Certification in ITIL Foundation (advantageous)
  • Minimum of three (3) years’ experience in a distributed computing environment
  • SAP CRM support exposure
  • Exposure to Microsoft System Centre Configuration Manager
  • Microsoft Active Directory exposure
  • Valid driver’s licence
  • Own vehicle will be advantageous.

Key performance areas: 

  • Asset management with focus on condemnations and writing off computer related assets
  • Undertaking site administration tasks, including reporting, issue resolution, data and information quality checking
  • Identifying and troubleshooting faulty desktops\laptops\mobile devices and providing technical support to City of Cape Town staff members and emergency support staff
  • SAP GUI support
  • Technical support for Microsoft Windows 7 and 10 operating systems as well as MS Office suite
  • SAP procurement tasks
  • Liaising with third party vendors to assist with hardware repairs
  • Configuring and testing Android mobile devices
  • Providing technical support on mobile devices i.e. Android smartphones and tablets
  • Resolution of calls received through IT service desk within a defined SLA
  • Knowledge and skills transfer
  • Configuring and supporting of 3G and wireless networks
  • Must be contactable on private cellular device during office hours
  • Applying ITIL methodology.

Please apply online at http://www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.  

Closing date: 2 July 2021

  • Please quote the reference number of the vacancy in all communications.
  • Certified copies of qualifications must be available on request.
  • Copies of supporting documents will not be returned.
  • Kindly note that applications will not be acknowledged in writing.
  • Visit our website at capetown.gov.za/careers
  • No late applications will be considered.
  • If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.